IMPORTANT INFORMATION A Passport may be required for your trip: Read below for information

Terms and Conditions

Cruise Value Center is a brand name used by Travel Holding Entity LLC (T.H.E.) and/or one of T.H.E.’s affiliated companies. Customers of Cruise Value Center are advised to read fully all terms and conditions set forth below.  These terms and conditions constitute a contract between Cruise Value Center and the passenger and/or purchaser, both on his/her behalf and on behalf of any other person or persons, including children, for whom the reservation is purchased (herein after referred to as the “Passenger(s)”).  All parties acknowledge and agree to be bound thereby by accepting this contract.

Cruise Value Center works with several other travel organizations such as cruise lines, hotels, airlines, tour operator, etc. in arranging travel packages.  Such organizations will be referred to as “Suppliers” elsewhere in these terms and conditions.  Suppliers are considered any travel organization(s) which Cruise Value Center works with, purchases from, or otherwise deals with in the arrangement of travel packages. 

Cruise Value Center requires payment(s) on the due date(s) indicated in any of it’s written statements and/or verbal notification given to the Passenger.  Cruise Value Center reserves the right to consider non-payment or partial payments as a cancellation.  The Passenger’s reservation is accepted when Cruise Value Center receives the correct deposit/initial payment and has sent an invoice confirming the price of travel arrangements to the Passenger.  The specific terms of the reservation are subject to change by Cruise Value Center or the Supplier(s) until the correct final payment has been received.  Further, Cruise Value Center reserves the right to correct an error in the brochure price, advertised price or invoice price until the Passenger’s account is paid in full.  Every reservation is also subject to the conditions imposed by Suppliers of any other independent contractors who provide services for the travel package.

Occasionally factors outside the control of Cruise Value Center may force them to ask for additional surcharges.  Cruise Value Center cannot guarantee prices because Suppliers reserve the right to impose surcharges or change their prices.

Cruise Value Center reserves the right to impose a fee, which will be due from the customer without condition, the amount of which will be up to the full purchase price of the vacation package (including airfare, cruise fare, hotel rates, pre and post cruise packages, shore excursions and other charges) as stated on this invoice or statement, less the amount already received from the customer, for changes to or cancellations of travel arrangements requested by the Passenger.  These fees, if charged by Cruise Value Center, will be in addition to any penalties assessed by any other Supplier.  Cruise Value Center reserves the right to impose fees for travel changes and or cancellations regardless of the date of the change/cancellation.  Cruise line Suppliers generally require cancellation notification 60 to 120 days before the date of sailing to avoid penalties.  Other Suppliers may also have cancellation penalty schedules.  It is passenger’s responsibility to refer to the most current specific Supplier brochure for their cancellation policy.

Passenger(s) also agree that any insurance proceeds received, regardless of who paid for the insurance, as a result of a Supplier default or insolvency shall be first used to satisfy the referenced Cruise Value Center fee.  Passenger(s) further agree to cooperate in achieving such insurance recoveries including allowing for Cruise Value Center or its successors, assigns, and/or secured debt holders to receive funds directly from the insurers and to remit any surplus fund to the Passenger(s) after deducting fees authorized by this Agreement.

Cruise Value Center does not own or operate any of the hotels, transportation companies, sightseeing attractions, cruise lines or other Suppliers who provide goods or services for the Passenger’s trip.  Cruise Value Center is not responsible for the negligence or willful acts and/or omissions of these Suppliers, their employees, agents, servants, or representatives and Cruise Value Center is not liable to refund fully or partially for any unsatisfactory services from any Supplier.  Cruise Value Center is not an agent of the Supplier nor the Passenger.

Without limitation, Cruise Value Center is not responsible for Supplier overbooking or conditions/accommodations.  Cruise Value Center is not responsible for flight or other Supplier delays or cancellations, missed connections or any other condition beyond its control.  In addition, Cruise Value Center is not responsible for any act or omission, whether willful or negligent, of any person not its direct employee.  Nor is Cruise Value Center responsible for any act or omission of any third party, whether negligent, willful, criminal or otherwise.  Without limitation, Cruise Value Center is not responsible for criminal activity, acts of God, the consequences of strikes, industrial disputes, union unrest, terrorist activity, food or water poisoning, illness, political upheaval, acts of government, war, civil unrest, riots, fire, lockouts, weather conditions, dangers incident to the sea, lost/damaged/delayed luggage, closure of airports/seaports/hotels/train stations, computer problems including but not limited to failure of services therein, or anything else beyond its control.

The fare includes only the items (as specified on the Cruise Value Center invoice/receipt) and may include some but not all food/refreshments.  Spirits, wine, beer, sodas, mineral water and other food/drink items as defined by the Supplier may require additional payment.  Prices may vary and Cruise Value Center does not guarantee the lowest price.  The Supplier and Cruise Value Center reserve the right to increase fares without notice.  In such an event, Cruise Value Center will notify the Passenger by sending a revised statement of the prices.

The issued tickets are valid only for the voyage/air transportation/shore excursion and for the person or persons named as Passenger(s) which are specified on the Cruise Value Center statement and cannot be transferred without the Supplier’s written consent.  Cruise Value Center is not responsible for reimbursement or refund to Passenger, either fully or partially, for lost or stolen tickets/documents or for wholly/partially used tickets.  Passenger waives the right to use any statute or other governmental regulation to the contrary.  Supplier reserves the right to cancel any scheduled port of call, interim stop or itinerary location for any reason at its option at any time without previous notice to the Passenger and without liability to the Passenger for any loss, damage or delay whatsoever, and Cruise Value Center is not liable for these Supplier changes/cancellations.  Cruise Value Center reserves the right to alter the itinerary from that printed in its materials and to substitute itineraries or accommodations as deemed necessary by Cruise Value Center.  In such cases, the change will not result in eligibility for a refund.

Cruise Value Center has made no representation nor promise with respect to the arrangements described in brochures or advertisements except as expressly set forth in its literature or in a written agreement signed by an officer of Cruise Value Center.  Cruise Value Center and/or supplier reserves the right to decline a Passenger for any lawful reason including disruptive behavior or inability to take the trip without undue restrictions.  The only obligation of Cruise Value Center shall be to refund to any such Passenger that portion of his or her payment(s) allocable to unused services after any and all penalties issued by Cruise Value Center or the travel Supplier(s) have been paid.  Refunds are otherwise not granted for unused services. Cruise Value Center’s responsibility shall never exceed the usual amount of liability to which Cruise Value Center is obligated under applicable law.  No undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations or any food, drink, medicine, or provisions supplied.  In no event shall Cruise Value Center be liable for any accident which occurs ashore, on board ship/in dock, on tenders, on shore excursions, in hotels, in resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause.   The Passenger admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation and handling of passengers and baggage.  The Passenger assumes the risk of, and agrees that Cruise Value Center is not liable for injury, or death to, or delay of the Passenger; loss or damage to, or delay of the Passenger’s baggage, personal effects, or property arising from, caused by, or in the judgement of the Supplier, rendered necessary or advisable by reason of any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist actions or threats, hijacking, bombing, threatened or actual rebellion, insurrection, civil strife, fire, explosion, collision, stranding, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, lack of water or passageway in canals, theft, accident to or from machinery, boilers, or latent defects even though existing at embarkation or commencement of the travel package, desertion or revolt of crew, seizure of ship by legal process, strike, lockout or labor disturbance.

Passenger is also bound by all Supplier defined rules and restrictions regarding baggage allotments and charges for additional baggage.  Cruise Value Center is not liable for any excess baggage charges incurred by the Passenger.  Passenger is responsible for all Supplier defined cancellation/interruption penalties.  Cruise Value Center is not liable to the Passenger for the refund of any monies for Passenger cancellation or trip interruption.  Cruise Value Center recommends Passenger purchases travel insurance to cover losses as defined by the travel insurance carrier.  Passenger accepts all financial responsibilities for cancellation, interruption, medical attention needed during the trip, loss of baggage, missed travel connection(s) due to flight or other travel delay/cancellations from weather or mechanical difficulties as well as all other financial charges arising from events during the trip.  Cruise Value Center is not liable for costs arising from personal injury or death of Passenger.  Suppliers may or may not carry physicians, surgeons, barbers, hairdressers or any other individual providing personal services.  Passenger is responsible for charges incurred by using these services, if available.  Cruise Value Center is not liable for costs associated with Passenger’s use of medical or personal services which are not included by the Supplier as free services.  Cruise Value Center is not liable for any loss due to Passenger’s gambling and is not responsible for any purchases made while on the trip including services or products purchased while on shore excursion, auxiliary trips, tours, etc.

Cruise Value Center recommends that all Passengers be in good physical and mental health and have medical approval to travel.  Any physical disabilities should be reported at the time of reservation and Cruise Value Center will investigate amenities and/or special accommodations offered by Suppliers.  Passenger is required to provide his or her own personal or individually prescribed devices such as wheelchairs, walkers, or similar devices.  If more than minor assistance is required, the Passenger must be accompanied by a companion or helper who is capable of, and totally responsible for, providing such assistance.  Cruise Value Center shall be held harmless for any claim relating thereto.  Cruise Value Center and/or supplier reserves the right to reject any Passenger because of any mental or physical condition or disorder. Suppliers reserve the right to refuse or revoke passage to Passengers who, in their judgement, may be refused admission into a port or landing or into the country of destination.  Cruise Value Center is not liable for any costs resulting from this action.

Suppliers reserve the right to change the departure date from the original scheduled or advertised date.  The Supplier reserves the right to change the method of transportation from the method originally advertised, or to change the hotel/accommodations.  The Supplier reserves the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice, in the interest of Passenger(s) and/or the vessel.  Cruise Value Center is not liable to Passenger for full or partial refunds due to Supplier date, vessel, hotel and/or itinerary alterations.

In cases of quarantine, Passenger must bear all risks, losses and expenses caused thereby.

Suppliers reserve the right to change berths/cabins and or hotel rooms for any reason deemed necessary by the Supplier.  Cruise Value Center is not liable for any refunds, full or partial, for these types of changes.

The Passenger shall be liable to and shall reimburse Supplier for all damage to the vessel and/or hotel and/or other accommodations.  Cruise Value Center is not liable for costs incurred by Passenger in these situations. 

Passenger agrees that any and all disputes associated with the Passenger’s trip, either related to the airline/train/bus/car rental carrier, the cruise line carrier, or any other Supplier involved in his or her vacation, will be directed to the specific Supplier and not to Cruise Value Center.  This includes requests for refunds, credits, etc.  Passenger(s) must file all insurance claims with their insurance carrier.  Cruise Value Center is not responsible for refunds, credits, insurance claims or any other financial resolution in response to passenger disputes.

This contract shall be governed in all respects by the laws of the state of Michigan and the laws of the United States of America.  The Passenger/Purchaser and Cruise Value Center agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member.                  Copyright RTS  04/07/08